Shipping Policy

By processing payment and completing an order with us, you accept the following terms and conditions regarding the shipping and delivery of your order.

Order Cutoff Time: 5:00 PM (EST) | Monday – Friday

Order Processing Time:

Most orders take 1-3 business days to process. During sales and busy periods, it may take us longer to process your order.

We do not process or ship orders on Saturdays, Sundays, or holidays.

Delivery Time:

We offer standard delivery within 7-15 business days

You will receive a confirmation email once your order has shipped. Please note, processing time does not include weekends or US federal holidays.

Shipping Costs

We offer standard shipping on all orders within the United States for a shipping fee of $6.99.

Shipping Methods

To accommodate your needs, we may choose different shipping methods and carriers depending on your location and the size of the item you purchase.

Track Your Order

You will receive a confirmation email or text message with a tracking number and a link to track your package. To track your package, you can visit our tracking page. If you are unsure of your number, please check our shipping confirmation email.

Thiel.store is not responsible for LOST, DAMAGED or STOLEN PACKAGES, but is committed to communicating and assisting customers.

Order changes and cancellations

If you would like to change your order for any reason, we are happy to cancel it so you can make a new purchase. Address changes can only be made before your order has been shipped. Please note that once your order has been shipped, we will not be able to change or cancel your order with the courier.

Contact Us

If you have any questions, comments or concerns about our Shipping Policy, please contact us.

Email: [email protected]

Business Hours: 8am – 5pm (Monday to Friday, closed Saturday and Sunday)